FAQ

Questions about the Open Days? Go to hanuniversity.com/openday for info about the upcoming Open Days.

Studystore will cease to exist. The company has suffered technical problems this academic year and has not been able to resolve them. Did you order your books at Studystore? Then your textbooks may be delivered later or they may not be delivered at all and you’ll get a refund. You can no longer place new orders. Do you have any questions about this? Contact Studystore customer service.

Time to stock up on books and buy a laptop. And do you already have a HAN account? Plenty to do this summer. Check here what you need to take care of to properly kick off your 1st academic year.

Do you need extra space or guidance to develop your talents? For example, because you’re studying with a disability. Or because you want to combine your elite sport or business with your studies. No problem! Let us know what's going on, then, if you like, we can work together to see what you need and what is possible in your degree program. Do this before you begin your studies so you can get off to a good start.

Good to know:

• Don't worry, registering your special circumstance won’t affect your admission.
• Your registration will go to the student counselor and the student advisor of your degree program. That information is not readily shared with lecturers or classmates. Whether you want that will soon be up to you.
• You can indicate on the form whether or not you would like to meet with your student advisor. So you can also choose to only register your special circumstances, but not do anything else about it for a while. Then, if you do need help at a later time, it's just a little easier to raise the alarm.

Learn more about studying with special circumstances here

In the HAN academic calendar you can see when the academic year begins and ends and when you have holidays. Note: these are the dates for the entire university. Your program may have slightly different dates. So also check out the page of your own program on Insite. Insite is HAN’s online environment. You can log in to it using your HAN account.

You can see all the holiday weeks in the HAN academic calendar. Note: these are the dates for the entire university. Your program may have slightly different dates. So also check out the page of your own program on Insite. Insite is HAN’s online environment. You can log in to it using your HAN account.

When your schedule has been set, you can find it on Insite under your program. Insite is HAN’s online environment. You can log in to it using your HAN account. When will my schedule be published? For most programs the schedules are put together after 15 August. But don’t worry, your schedule will be published on Insite before classes start!

If you have not met all the enrollment requirements, you cannot log in to see your timetable or to use Teams, for example. So make sure you've completed all the steps on the To Do List.

You’ll hear about that from the staff of your program. That will most likely be after 15 August. That’s when most programs group the students into classes.

It’s best to pay your tuition fees before 1 August. You can pay up to 31 August. Only then you will not be enrolled as a student until 31 August, as payment of tuition fees is part of the enrollment conditions. 

Please note: Until we receive your digital payment authorization (or your tuition payment, if you plan to transfer this yourself), you may receive emails from us reminding you to pay your tuition fees. 

You can enter your payment details in your Studielink account before the start of the academic year and submit the digital payment authorization form. You then can authorize HAN to deduct the entire tuition amount at once or you can choose to pay in 10 monthly installments. Enrolled for the February intake? You can pay your tuition fees in 5 monthly installments. 

A one-off administration fee is charged each academic year if you choose to pay in installments. This is included in the 1st installment and amounts to € 24.00.

There are 2 options:

1. You or someone else makes a lump sum payment to: 
   
   ING BANK N.V.
   Bijlmerdreef 109
   1102 BW AMSTERDAM
   
   IBAN: NL58 INGB 0683 8285 09
   BIC: INGBNL2AXXX
   
   Hogeschool van Arnhem en Nijmegen
   Postbus 5375
   6802 EJ Arnhem
   
   Don't forget to include your name and student number.
    
2. Someone else with a bank account from an EU country in the euro area issues the authorization for you, until you have a Dutch bank account yourself. Indicate in Studielink that someone else will pay your tuition fees. The other person must then confirm the digital (direct debit) authorization. You don't have to do that yourself.
   
   This is how you get the digital authorization confirmed:

• You received an email with a payment link. Forward that email with the payment link to the person issuing the authorization for you, so they can sign it.
• The person clicks on the link in the email and confirms the payment details.
• You’ll receive an email once the other person has confirmed the authorization.
• Studielink sends the authorization to HAN.

As soon as you have a Dutch bank account, send an email to CICdesk@han.nl. State your name and student number and ask for a Change of Payment Details form. Complete and sign the form, save it as a pdf file, then send it back to CICdesk@han.nl. They will update the authorization to your account number. As of the next direct debit, the tuition fees will be deducted from your bank account.

As a student you have the right to quit your studies at any time without giving a reason. Just submit a request for termination of enrollment on Studielink.

Enrollment can only be terminated as of the 1st of the following month (or a later month which you can indicate in Studielink). You can’t retroactively terminate your enrollment. Once you terminate your enrollment, you’re entitled to a refund. The amount is 1/12th of the total tuition fees for each remaining month. There is an exception though. Are you terminating your enrollment as of July or August? Then you are not entitled to any refund of paid tuition fees.

No, you can only pay in installments after submitting a digital payment authorization form in Studielink. If you do not or cannot submit a digital payment authorization form in Studielink and choose instead to transfer the payment directly to HAN, the entire tuition fee amount must be paid in a single transaction. 

Submit your digital payment authorization on Studielink at least 10 days before your degree program starts. Then you can be sure you have access to all HAN facilities when you start your program. 

You can use the mobile version of Studielink to enter your payment details. But you can only confirm the digital payment authorization with the desktop version. Problems entering or confirming your payment details? Use the regular desktop version. 

Applicants: This To-Do item will become visible in your Studielink account after you receive a notification on  the My Application  portal that you can enter your payment details. Students: This To-Do item will be visible after you submit your re-enrollment request in Studielink for the new academic year. 

What if you don’t see a To-Do item for entering your payment details in Studielink? Even though the status on the  My Application  portal says the item is ready or because you submitted your re-enrollment request at least one business day ago? Contact us at  cicdesk@han.nl and be sure to state your name and student number. 

You can arrange for someone else to pay your tuition fees for you. Your parents, for example. Go to Studielink and click on "Who is paying the tuition fees = Someone else". You will receive an email with a link and you have to send this the person who will pay your tuition fees. They can use this link to enter their payment details so that the tuition fees can be deducted from their bank account. Please note that the bank account must be from an EU country in the euro area.

Would you like to pay your own tuition fees after you turn 18? Request a "Change payment details" form from the Tuition Fees Administration by sending an email to  cicdesk@han.nl. Complete and sign this form, save it as a pdf file, and mail it back. They will change the authorization to your account number. As of the next direct debit, the tuition fees will be deducted from your bank account.

Studielink will add a new To-Do item to your list the following day, which you can use to enter your payment details. Still don’t see a new To-Do item in your Studielink after 24 hours? Contact the Tuition Fees Administration by email at  cicdesk@han.nl .

A. Go to Studielink and click on <My study programme>. Then click on the relevant degree program to change your payment details.  
B. Under the tab <Payment details> you'll see the button <Change payment method>.  
C. This will take you to the <Change payment details> environment. There you can edit your details. You can change the payment method, the payment terms, the person who will pay the tuition fees and information about the account holder. 

Not able to edit this information in your Studielink account? Request a change form by sending an email to cicdesk@han.nl. Remember to state your name and student number. 

A. You want to edit your IBAN/BIC or account holder details? Request a "Change of payment details" form from the Tuition Fees Administration by sending an email to  cicdesk@han.nl. 

B. Want to change your payment method? Either single payment or installments? Read the conditions below. You meet these conditions? Then request a "Change payment details" form from the Tuition Fees Administration by sending an email to  cicdesk@han.nl.  

i. From installments to a single payment: make sure we receive your "Change payment details" form before the first day of the month in which you'd like the change to take effect. Please note: If one or more installments have been paid, you will not be reimbursed for the administration costs. 

ii. From a single payment to installments: Please note: This is only possible if we receive your "Change payment details" form before the first day of the month in which your degree program is scheduled to start. Already started your degree program? You can only change your payment method in Studielink after re-enrolling for your program the following academic year. 

As a student, you are responsible for paying your tuition fees. This means you are also responsible for submitting the digital payment authorization form in Studielink. This is part of the enrollment conditions. 

Please note: HAN does not issue invoices. 

Ask your employer to transfer the tuition amount to you so it can be deducted from your bank account. Your employer can also transfer the amount directly to:  

IBAN code: NL58INGB0683828509  
BIC code: INGBNL2AXXX  
in the name of Hogeschool van Arnhem en Nijmegen (written in full),  
stating name and student number in the comments field. 

Submit the digital authorization form in Studielink by selecting the option "I'm paying the fees myself". This ensures you meet the enrollment conditions ("payment of tuition fees"). 

As soon as you’re enrolled on  the My Application portal, you can request proof of enrollment from the Enquiry Desk. Use this proof to declare the costs with your employer. Has your employer transferred the tuition amount before the first day of the month in which your degree program is scheduled to start? Your digital payment authorization will be cancelled and the tuition fees will no longer be deducted from your account. 
 

If you'd like to pay the full tuition amount for the current academic year (paying in installments is not possible), you can transfer the amount to: 

IBAN: NL58INGB0683828509  
BIC: INGBNL2AXXX  
attn.: HAN University of Applied Sciences (written in full), stating your name and student number 

You can arrange for someone else to pay your tuition fees for you. Go to Studielink and click on "Who is paying the tuition fees = Someone else". You will receive an email with a link. Send this link to the person who will pay your tuition fees. They can use the link to enter their payment details so that the tuition fees can be deducted from their bank account. Please note that the bank account must be from an EU country in the euro area.

Would you like to pay your own tuition fees after you turn 18? Request a "Change payment details" form from the Tuition Fees Administration by sending an email to cicdesk@han.nl. Complete and sign this form, save it as a pdf file, and mail it back. They will change the authorization to your account number. As of the next direct debit, the tuition fees will be deducted from your bank account.